change
igniting positive change
Full-bore change programmes are costly ...
and maybe a bit over-the-top? In our own EPIC journey, we learned some of the leaders we talked to have been through big change programmes and consider them costly and time consuming. They've seen the big firms come in and sweep away heritage and culture. Sometimes, when technological revolutions see entire shifts of customer demand, it's absolutely necessary and to be applauded. But not every organisation or every sector needs sweeping change. The big accounting firms are set up for this kind of overhaul. But there's a price to be paid. Many times, the challenge is more about getting everyone back on the same page. Everybody reports to somebody, even the CEs we've spoken to, and convincing governance at every level that something needs to be done is can also be challenging.
Regardless of magnitude, all leaders acknowledge the risk that staff may be less productive while the leadership teams are figuring it out. Sometimes customers get mixed messages and customer service may drop during change. It's not always good for business or for the public good. Commercial leaders are sensitive to the effect of change on their brand equity and the organisation's relevance to loyal customer bases.
Regardless of magnitude, all leaders acknowledge the risk that staff may be less productive while the leadership teams are figuring it out. Sometimes customers get mixed messages and customer service may drop during change. It's not always good for business or for the public good. Commercial leaders are sensitive to the effect of change on their brand equity and the organisation's relevance to loyal customer bases.
Most leaders want positive change ... maybe just a tweak?Most regard 'who we are and what we're here for' conversations as valuable for galvanising leadership, and ultimately whole organisations toward positive change that improves customer relevance, service and relationships. And frankly, they consider that if they can instigate positive change, they will be recognised for the thought leaders that they are. It's a win-win for the organisation and the professional development of the individual leader. Leaders in sectors that don't need sweeping overhauls are looking for better targeted change programmes that are effective and cost efficient. Even calling it 'change' may derail some governance approval processes. The code word seems to be 'improvement'.
Vita Brevis offers change consultancy services
on a fixed-fee, day or hourly rate basis.
- Aligning organisational operating model to maximise positioning potential
- Key strategic pivots
- Igniting the vision
- Leading leaders through change
- Change management - people change
- Igniting culture change